RPU (RPU refers to the City of Rochester acting through its Rochester Public Utilities) is not liable for any damages resulting from a customer’s reliance on, or inability to use content on the RPU web site. Changes may be made to the content and the products, services, and programs described at any time without notice. All new provisions will be effective as soon as they are posted on this web site. Checking this page regularly will ensure awareness of any such changes.
RPU provides links to sites not owned or maintained by RPU. RPU is not responsible for content on these sites, nor the customer’s experience in using the provided links. The mention of a link on this site does not imply endorsement by RPU of the linked firm, nor does the omission of any link imply the non-endorsement of that firm.
ROCHESTER PUBLIC UTILITIES DATA PRIVACY NOTICE: “TENNESSEN WARNING”
As part of your application for municipal utility services, and in providing those services, RPU requests private or confidential data about you. The private or confidential information that you provide is not available to the public. In accordance with the Minnesota Government Data Practices Act, Minnesota Statutes, Section 13.04, subd. 2, RPU must notify you of the following three points:
- The purpose and intended use of the requested information:
- To confirm your identity; to process your application; to determine your credit status for receipt of services; to provide products and services; to communicate with you; to respond to your questions; to provide customer support; to schedule or respond to maintenance or service calls; to collect monies owed for the services or equipment provided; to protect against fraud, unauthorized transactions, and claims; to operate, evaluate, and improve our business; and to determine eligibility for and administer customer participation in events, utility programs, surveys, promotions, rebates, and assistance.
- You may refuse to provide private or confidential data to RPU. If you do not supply this information, however, RPU will be unable to process your application or provide utility services.
- The information that you provide may be accessible to the following persons or entities:
- You, and persons who have your express written consent;
- RPU and City officials and staff who reasonably require access to your information in the course of their work duties or responsibilities;
- Credit or collection agencies to assist in determining credit or collecting on an account if it becomes delinquent;
- State agencies such as the Minnesota Department of Commerce; and
- Outside vendors required under contract with RPU to maintain the confidentiality of the information, including, but not limited to, billing and credit card processing, energy consultants, rebate providers, and energy assistance agencies.
In addition, as permitted by Minnesota Statutes, Section 13.685, RPU may release your private or confidential data to:
- A law enforcement agency that requests access to the data in connection with an investigation;
- A school for purposes of compiling pupil census data;
- A public child support authority to establish or enforce child support; or
- Any other person when use of the data directly advances the general welfare, health, or safety of the public.
Other government entities accessing private or confidential data must also comply with the Minnesota Government Data Practices Act.
You acknowledge that you have been informed of and understand your rights and hereby consent to the release of the above information to RPU for the purposes stated herein. The information that you have provided is accurate. You agree that if any information that you have provided is false, RPU has the right to disconnect your utility services.